Job Title: Warehouse/Fulfillment Manager

Location: Toronto, Ontario

Reports to: Operations Manager

Website: https://theavidgroup.com 

Company Overview:

The Avid Group is a full-service end-to-end apparel provider offering high-quality custom apparel design, production, manufacturing, and distribution, based in Toronto, Ontario. We are seeking a Warehouse/Fulfillment Manager to oversee our warehouse and fulfillment operations and enhance our productivity in alignment with our commitment to quality and excellence.

Job Summary:

As the Warehouse/Fulfillment Manager, you will lead and optimize warehouse and fulfillment operations within our Toronto-based warehouse. You will manage a team of shippers, receivers, and warehouse associates, to ensure the overall flow and storage of goods in our warehouse is efficient and orderly. You will also manage the fulfillment team, streamline processes, and utilize our Warehouse Management System (WMS) to drive efficiency, accuracy, and overall performance. Reporting directly to the Operations Manager, your role is essential in ensuring the smooth execution of our manufacturing and distribution services.

Key Responsibilities:

• Lead, mentor, and motivate the warehouse and fulfillment teams to meet and exceed operational and performance goals.
• Understand and manage all aspects of order processing, and warehouse operations using our Warehouse Management System (WMS), and a number of other business tools
• Build, train, evaluate, iterate, and enhance processes to ensure all team members are executing tasks to the highest level of efficiency and accuracy
• Ensure the effective tracking of shipments, stock management, and workflow efficiency through WMS.
• Implement best practices and innovative solutions to overcome operational challenges.
• Track and analyze key performance indicators (KPIs) related to warehouse and fulfillment operations, making data-driven decisions to improve performance.
• Prepare and present performance reports, identifying areas for improvement and implementing necessary actions.
• Act as a champion for safety in the entire building
• Collaborate closely with internal departments including account management, customer service, production, and sales to ensure seamless fulfillment processes.
• Resolve operational issues in coordination with cross-functional teams to maintain smooth and efficient operations.

What we are looking for:

• Proven experience as a team leader or manager in warehouse, fulfillment, or logistics operations (Distribution Centre or Fulfillment Supervisor or similar experience)
• Strong knowledge and hands-on experience with Warehouse Management Systems (WMS), as well as tools such as Google Sheets, Monday.com, etc.
• Excellent leadership, communication, and interpersonal skills to motivate and develop your team.
• Ability to analyze data, generate reports, and make informed decisions based on key performance metrics.
• Strong problem-solving skills with the ability to adapt to changing priorities in a fast-paced environment.

What we offer:

• Approachable management – our management team has an open door policy and takes the time ensure each associate’s opinions are heard. At The Avid Group, every employee has a voice and a purpose.
• A collaborative team environment – we know that we’re only as good as our team, so we invest in great people and have worked hard to cultivate a fun work environment. Team work makes the dream work!
• A chance to get involved in a unique area of the fashion industry – we produce custom clothing and products for some of the world’s leading brands and retailers. You can find our products proudly hanging on racks in shopping malls across North America. (You might even own one of our pieces already and not even know it!)
• Company growth – we’re determined to be the best at what we do and have a plan to get there. The Avid Group started from humble beginnings in a college dorm room, and our passion for quality and creative products helps us grow every single day.
• Individual growth – we’re committed to challenging and developing every single employee so they achieve their goals and reach their full potential.

The Avid Group is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.